Call Center Supervisor

I am a Call Center Supervisor.
And some days I am not.
On Tuesday
I could be
a counselor.
And on Wednesday
a social worker.
Thursday - a priest
[listening to confession].
Listening to stories, that would make your mind
reel.
Watching as huge, croc-o-dile tears roll
down the faces of these women
who
are being beaten
[brutally]
raped
[nonchalantly]
and
taken advantage of
[hourly].
These ones
who
feel like there's no way out,
but to
[abort]
and then
scream and shout
when confronted with the err of their behavior
[in the workplace].
And the truth of it is
they're simply stuck.
Stuck in the mire of family cycles
of generational
[curses].
Not believing they can change,
or have change
for their children.
Hope is a foreign word.
Love is relative
[to what you have, give, and expect].
Trust is something to be laughed at.
Ha.
Why should I
how could I
[really, can I?]
trust
YOU.
[after all - you're just my supervisor]
And all one can do
is pray.
and cry.
and speak soothing words
to calm the skittish
soul.
And hope that
the decisions they make
won't
[but they will]
haunt them.
And yet,
at the end of the day
I am
but a
Call
Center
Supevisor.